Customer care as a sustainable competitive advantage
Customer care as a sustainable competitive advantage In today’s post I was to talk about how customer care, client care, can be source of a sustainable competitive advantage. And I am not only t
Strategic Ways to Use Your Competitors’ (Internal + External) Flaws
As you have elected to be a part of the FIRMSconsulting community, today I am going to share with you another piece from a new book/program we are working on. It is focused on how to achieve a sustai
19 Ways for Developing Strategy Insights One of my favorite words is the Japanese word Satori, translated as “comprehension; understanding” or “a flash of insight.” Insights
Jeff Bezos Question Worth Asking Jeff Bezos mentioned he often received this question: “What’s going to change in the next 10 years?” Jeff Bezos, however, said that the more importan
Who is going to be the making of YOU I came across this story about Thomas Edison today: Edison was sent home from school with a letter for his mom. He asked his mother, “What does the letter say?
Understanding the Risk in a Business Strategy A business strategy tries to solve a set of problems to increase returns while minimizing risk. The return side is well covered with numerous tools, analy
The Ultimate Guide to Working With Business Consultants
Guide to Working With Business Consultants What Is a Business Consultant? A business consultant is a professional who provides expert advice to organizations to help improve their performance. They an
There is a very basic human need: The desire to feel better about oneself. Everybody has this need. And there are four ways in which people act on this need. #1 is focusing on achieving, success, ac
Warren Buffet remembers speaking to a woman who had survived the Auschwitz concentration camp. Auschwitz was a complex of over forty concentration and extermination camps operated by Nazi Germany in o
One of our wonderful Insiders wrote this thoughtful email for Michael and me, but also for the benefit of the FC community. I removed some identifying information. I think this message can help many p
Do you want to succeed? You need to become an effective communicator. You need to be able to take an idea in your mind and present it in a way that allows people to understand, pay attention, cons
I once read a quote that said that every day you should stand guard at the door of your mind. You alone decide what thoughts and beliefs you let into your mind and your life. For they will shape wheth
If you ever went through any of our programs, you know we often speak about breaking out of your orbit. When astrophysicists design rockets to travel to other planets or even out of the solar system
A lot of people lie to the mirror about things. They look in the mirror and think, “I don’t have time to exercise. My weight is fine.” I know, I stood in front of that mirror. Around the time I
Today, when I woke up in the morning, I thought to myself, “Today will be a magical day. I will have phenomenally powerful sessions with my clients that will meaningfully and positively impact their
There are two reasons why you get paid what you get paid in the marketplace. I know many of you will be interested in this topic. Whether you are working for someone else, or you are working for yo
The Ultimate Guide To Consulting Skills For Advancement From Manager and Above
Consulting Skills as a Competitive Advantage Developing strong consulting skills such as the ability to communicate in a way that holds the attention of the room, the ability to solve complex problems
Approximately 6.7% of the world’s population has a university degree. Less than 1% of this select group has the intent and the will to make a difference. Because you are receiving this email, I
Procrastination: Why You Procrastinate and How to Overcome It
We started our Executive Presence, Gravitas & Structured Thinking challenge by keeping your need for being important and superior to others in check. If you missed that post, please read the pre
Arrogance: Effective Ways to Stop Being Arrogant and Fearful
Summary: How to test if you are arrogant, what arrogance does to your career and life, and how to stop being arrogant and fearful. This post starts a series of posts to help you elevate your level of
Executive Presence & Communication Coaching Program
“To each there comes in their lifetime a special moment when they are figuratively tapped on the shoulder and offered the chance to do a very special thing, unique to them and fitted to their talent
The Ultimate Guide To Consulting Skills For Advancement From Manager and Above
Consulting Skills as a Competitive Advantage Developing strong consulting skills such as the ability to communicate in a way that holds the attention of the room, the ability to solve complex problems
If you’re trying to find your life purpose, the central motivating aims of your life, and to find better ways to manage your time and be more productive, there’s an exercise that will help you det
Don Schmincke: From MIT Planetary Physicist to Training CEOs (Strategy Skills ep. #230)
Don Schmincke: From MIT Planetary Physicist to Training CEOs (Strategy Skills ep. #230) For this episode (#230) of the Strategy Skills Podcast, we interviewed a best-selling author, Don Schmincke. D
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