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MBA graduate on proper case preparation

My Michael Moment took place in my first session. I had had a long week working on a new assignment, coming home around 11pm every night and procrastinating my case preparation.

For my first session at 9pm on Friday night I decided to wing it with no practice and I did not watch the videos.

How bad could it be? Very bad.

Michael stopped my session 5 minutes in and explained that it was clear I had not watched the videos or done any practising. He did it in a nice way and did not blame me for anything. He also explained that he gets a printout from of my video watching patterns so he knew what I did and did not watch, and which parts of the video I had skipped over.

Yikes!

He just explained that I needed to be better prepared or the sessions will focus on simple things I could learn by myself. We continued chatting for another 15 minutes as Michael suggested changes to my preparation and planning.

Anyone else would have billed me for that time and accused me of wasting time. Michael did not even talk about that. We just cancelled the time and started the first session the following week. Those small acts always reminded me that Michael had my best interests in mind.

We have published the most useful client feedback. Our commitment to confidentiality prevents us from disclosing the identity of our clients and other confidential information, and we may alter details to prevent such disclosure. Some client feedback may be lightly edited for grammar, spelling or prose, though we never alter or remove any information. Clients in our consultants coaching program are forbidden from sharing sensitive client data with us.

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